When you have an excellent tech resource like Brendan around, you sometimes have to just lock him in a room with a bunch of superautomatics and force him to teach you his ways of diagnostics and troubleshooting! Okay, we really didn’t have to lock him in the room — he was more than willing to share his expertise with us — but we did spend an afternoon with him as he explained the Saeco Talea Giro’s test mode and errors for us.
As you may have learned from our other forays into Test Mode, this is a wonderfully helpful tool that you can use to run each functional element of your superautomatic separately, without making coffee, in order to determine what might be the cause of an issue with the machine. Is your machine not brewing because the pump isn’t working, or are you simply grinding your coffee too finely? You can find out by running the pump to see if water comes out of the machine, sans coffee.
After he guides us through Test Mode, Brendan then dives into the Talea Giro’s more cryptic errors and alarms — since it doesn’t have a display screen and only a series of symbols and lights to communicate any issues it might be having, it can sometimes be difficult to interpret. He gives us a few tips and tricks in understanding what the errors mean and how you might be able to easily resolve them.
Designed for high capacity commercial environments, the Rancilio KRYO is an espresso-grade grinder that enables you to craft shot after sumptuous shot. With its 64mm stainless steel burrs, dosing chamber and unique aluminum fins (that dissipate the grind temperature) it quickly grinds up coffee for your double shots. But one key element of consistent shot flavor is to ensure that you’re using fresh coffee, and not inadvertently melding flavors with a built-up melange of old coffee grounds.
To avoid that, we highly recommend that you clean the grinder on a regular basis — at least monthly, if not weekly. Getting into it, taking it apart and then getting it back together again can seem a bit overwhelming, however, so we’ve filmed a how-to video for you! Hopefully, watching it will give you the confidence you need to take this project on.
Watch as Brandon walks us through the whole process, gives us tips on best practice and even tutors us in the ways of knowing when it’s time to replace the burrs. Even if you don’t want to dive into the full cleaning every week, doing it each month will improve your coffee flavor, and your customers will definitely dig it!
Tech Tip: How to Clean the Rancilio Kryo Commercial Espresso Grinder
While it’s true that the Saeco Syntia offers a display with icons and text that will signal to you when something is going wrong, we often hear from folks that aren’t clear on what’s going on with it. Is that a close up of a fly’s head or a symbol telling you to descale? Is it signaling that the tap is open a smidge or is it warning you that snakes are coming out of your espresso machine? These are the big questions, folks.
In our next series of Saeco superautomatic espresso machine troubleshooting, Brendan takes on the Syntia series. Using the SS model, he first guides us through Test Mode, which is the highly useful diagnostic tool that enables you to run each functional component separately, and without making coffee, so that you can deduce what might be going on with your Syntia. Then, we dive into interpreting the rather cryptic symbols that appear as errors or alerts on the machine.
Even though we used the SS model for this demonstration, much of this applies to the Syntia Focus and Syntia Cappuccino models, too. If you’ve wanted to learn more about the inner workings of your machine, these are your go-to videos!
Since the Saeco Intelia Focus features a pretty darn clear menu screen that will alert you specifically to any issues and errors, we thought that going over them was of very little import. Instead, we wanted to focus on its Test Mode, which is cool because it allows you to run each of the functional components separately and independently of actually making coffee. So if your machine is behaving badly (naughty machine!) and you want to find out what might be the source of its bad behavior, test mode can be a helpful deduction tool.
Watch as Brendan guides us through test mode — how to get into it, navigate through it and then use it to diagnose any functionality or performance issues with your machine. And while we did use the Saeco Intelia Focus as the demo machine for this troubleshooting video, this process applies its Cappuccino and SS counterparts, too.
If you’re running a fast-paced coffee business, slinging a high volume of milk-infused espresso drinks throughout the day, you’ll be giving your commercial espresso machine’s steam wands a serious workout. This results in some degradation of a few of its internal parts, which will require replacement in order to maintain full steam functionality.
But performing this regular maintenance doesn’t have to mean a tech call if you know your way around your machine’s steam arm assembly. In fact, since performing this maintenance can be required sometimes as often as every 6 months, learning how to do it yourself will save you money, in addition to extending the life and performance of your machine. Sure, it sounds a bit daunting, but we’re here to help!
The first demonstration we have for you is on the Rancilio series of commercial espresso machines that feature their C-Lever functionality. We asked our commercial expert, Brandon, to guide us through how to remove, disassemble, replace parts, reassemble and then reinstall the steam arm on the Rancilio Classe 9, but this process applies to the majority of their machines. If you’re starting to notice water or steam leaking from the wand when it’s in its ‘off’ position, this is a hallmark sign that it’s time to perform this maintenance. So watch this video and then dive in!
SCG How-To Guide: Rebuilding Rancilio C-Lever Steam Arm Assembly
The Saeco Incanto Deluxe has been around for a loooooooong time … and for good reason! It features a simple digital interface, volumetric programming, Saeco’s SBS brewing system and an easy to use panarello steam wand, all wrapped up in a metal case. If the Vienna is the workhorse of the Saeco superauto line-up, the Incanto may very well be the show pony!
It’s so reliable that even its Certified Refurbished counterparts have a long life after they’ve been re-homed with a new java family, so with a mix of both new and gently-used models on the market, we thought you might want a little guidance on how to troubleshoot, diagnose and possibly resolve some of its minor quirks.
In this duo of videos, Brendan does just that: He first shows us how to get into and then navigate the Test Mode on the Incanto, so that you can run each functional component independently and possibly deduce the source of any issues you’re experiencing. Then he takes us through a walkthrough of the alarms and errors your Incanto may throw at you during the course of doing business. These are as equally important to understand, leading to a speedy resolution (and more coffee!).
If the Incanto Deluxe is your partner in caffeinated crime — or you want it to be — get to know it a little better right now.
We had a customer come into the store a few years ago with his Saeco Odea Giro in tow. He loved the coffee that it made and wanted to have it tuned up by our repair team. While he had it in, however, he wanted to find out if his model had a particularly tender heart because he felt like the only way it would work each morning is if he started out by giving it a hug.
It’s true that the Odea series kind of got a bad rap because not only were its sensors particularly sensitive, it had limited tools with which to communicate its feelings to you. What does a slow blinking exclamation point mean versus a fast blinking or solid exclamation point?
In these two videos, Brendan demystifies the rather cryptic errors and alarms that the Saeco Odea series of espresso machines can show. Then, he shows us how to take the machine into Test Mode so you can run each functional component separately and diagnose what might be having an issue.
If you’re in need of a secret decoder ring for your Saeco Odea machine, check out these videos.
Recently, Brendan talked to us in detail about best practice in the care and maintenance of Saeco’s superautomatic espresso machine brew group. Because they have produced such a wide array of machines throughout the years, they have a few variations in their brew group designs, so it can sometimes be confusing on how to access the parts for cleaning and maintenance.
So we asked him to join us again and demonstrate how to take apart one of their newer iterations, which involves a rather tricky technique to release a few tabs and release the top of the unit. Once you have removed this, however, it’s super easy to access the brew screen to clean it thoroughly.
Watch him disassemble, give tips on care, then reassemble a brew group for models including those in the Odea, Talea, Syntia, Intelia, Exprelia and Xelsis lines, among others.
SCG Tech Tip: Saeco Superautomatic Brew Unit Disassembly
Possibly the hardest working superautomatic in the business, the Saeco Vienna Plus has a long and storied history of home espresso performance. It’s the machine that many people started out with, years ago, and it’s hung in there for over a decade (in some cases,) dutifully delivering your java.
But what it offers in a hard working focus on helping you make coffee you love, it lacks in bells and whistles. Some might argue that said bells and whistles are not necessary, and they might be right; but one of the missing bells and/or whistles is an easy-to-read user interface system that tells you what might be going on when the machine isn’t working properly.
So we asked one of our resident Vienna Plus lovers, Brendan, to guide us through two different diagnostic videos: First, he shows us how to put the machine into Test Mode, so that you can bypass functionality and test individual components. Then he talks us through the different alarms and errors that the machine may experience, and how to diagnose which means what.
If you own a Saeco Vienna Plus and have often wished there was a way to better interpret its rather cryptic blinking lights, these videos will serve as your secret decoder ring!
Caring for your Nuova Simonelli MDX is an essential element of producing excellent espresso, and it’s easier than you think! The MDX features a burr configuration that adjusts the bottom burr instead of the top during calibration, so cleaning it doesn’t mean you’ll need to completely dial in your grinder again. It also has a super simple method for removing the front doser chamber for cleaning, so you can also keep this area in tip-top condition.
In addition to regularly running a product like Grindz through it, you should completely disassemble, clean and then reassemble the Nuova Simonelli MDX every so often to ensure optimal performance. The frequency of this is dictated a bit by how busy your cafe is — many businesses do this weekly, while others do it monthly. You’ll know which is the best schedule for your coffee shop once you start doing it regularly and can gauge how much coffee is building up in the burr chamber.
Recommended tools include a vacuum of some sort and a firm-bristled brush, like the Grindminder; other than that, a little soap and water for the bean hopper and doser chamber keeps everything squeaky clean. For guidance on this procedure and tips on how to care for the grinder once you’ve taken it apart, watch Brandon’s in depth video.
Tech Tip: How to Clean the Nuova Simonelli MDX Coffee Grinder