You’ve probably spent hours reading through product reviews and prolonged stories just to discover the question you’re looking for wasn’t there. Enter: Ask a Question—our way of saying, “Hey, we know you’ve got burning questions best answered before you’ve made a purchase.” Ask a Question is an interactive community of machine owners and product experts answering questions using their real experience. If it goes unanswered, our Crew steps in with the best response—we’re coffee machine owners, too!
Where To Find It
Under every product, we’ve included the “Ask a Question” tab. Click on the tab and you’ll see all the questions and answers. To ask and answer questions, you can be anonymous or log in to your account.
How This Works
Type in your question. If there are matching questions in our Q&A database, we’ll show them immediately.
If there aren’t any, submit a new question. You’ll get fast answers from customers who really own the item(s) and from our product experts. (About half the time you’ll get an answer in under two hours, depending on your question and the item you are asking about…)
Done! Now you can save time searching through the internet. If you need a place to start thinking of questions you’d want to ask, we’ve got you covered.
Good Topics To Ask About
Which items will best meet your needs
What customers who own an item think of it
How to use, fix or take care of an item
General advice related to the types of products we sell
Share Your Experience
As a proud new owner of a coffee maker, you’re in the know. Make suggestions for newbies or share your early morning coffee routine. It’s your time to shine and show you’ve got this—remember the pure satisfaction of knowing the answer in class and impressing all the kids and teacher. Yeah, it’s something like that.
Now, you owners might be wondering how you’ll know there’s a new question to be answered. We’ll shoot you an email and let you know when there’s a new one. Or you can take a look under the Ask a Question tab and see if there’s anything you can answer. If you don’t know and you’re thinking you got to know too, just click on the “I Have This Question Too,” to let owners know. Our Crew can take on unanswered questions or provide other suggestions we know.
That’s all there is to it! Check out how many questions and answers you or others have entered by clicking on their name. You might be surprised at how much you know—any excuse to call Mom and brag, right?
The Technivorm coffee brewer. It’s one of the best home coffee brewing machines out there. But finding the right one for you can be a little difficult. With so many models which one do you choose?
The Technivorm coffee lineup can be demystified with a little knowledge (and a helpful chart!) The first thing you want to do is decide which style of carafe you want. The Technivorm models come in either a glass carafe or a thermal carafe. Are you someone who finishes a pot of coffee before it is even done brewing? If so, you may want to go for the glass carafe (we use a glass carafe in our breakroom!) Or maybe you are one who likes to leisurely sip your cup o’ joe, in which case the thermal carafe will keep that pot of coffee hot till the last sip.
The next decision that must be made is if you want an auto stop machine or a manual stop machine. The auto stop is great if you always brew full pots. The manual stop machine give you the ability to brew a half pot, but you will need to remember to flip the switch open or closed, otherwise the brew basket can overflow causing a mess. Trust us, we’ve made that mess several times before.
Once you have those decisions made, the right Technivorm for you will be clear. Check out the full Ask Gail video below to see the helpful chart!
The superautomatic. Espresso at the touch of a button. But what is doing all the work? How does this machine keep spitting out delicious espresso?! The brew unit of course! Each brand has it’s own design, but they all do the same thing (make you coffee!).
The Saeco Brew Unit is easy to care for if you know what to do. So in this Morning Maintenance video, we asked Gail to show us how to properly clean the Saeco Brew Unit off of a Exprelia Evo. But these tips are good for any Saeco Superautomatic espresso machine!
As with any espresso machine, the best form of maintenance is preventative. By cleaning and tuning up your machine as needed you will find your machine will work better, longer! Which of course means more coffee and who can say no to that?!
Watch the Morning Maintenance video below to see the best tips and tricks in caring for your Saeco Brew Unit. Have any questions? Leave them in the comment section on YouTube!
An espresso machine is a lot like a car. If you keep up on your oil changes and tire rotations, it is going to last a whole lot longer. But don’t worry, you won’t need to bring your espresso machine into a mechanic for the tune up! You can do so in the comfort of your own home.
Below are our general maintenance tips for the Crossland CC1, but a lot of this information can be used on any single boiler machine. Of course it is best to consult your specific machines instruction manual but feel free to follow along!
The best thing you can do for your machine is to use filtered water. By using filtered water you cut back on the amount of descaling you will need to do, which is good for everyone involved. (It can take a while to go through the whole descaling process!)
Backflushing is another important step to a healthy machine. Coffee has oils, and those oils like to go everywhere! Over time, those oils will build up and can change the flavor of your shots or even create a clog. Watch the video below to see Gail demonstrate how to properly backflush the Crossland CC1.
After each brew session, it is best to wipe down the machine immediately. Especially the steam wand if you steamed some milk. Any milk residue that is left on the wand after steaming will burn, and be very difficult to remove later. In addition to the unsightly burnt milk, the wand can also siphon milk back up and into the boiler as it cools. And milk in the boiler is never a good thing (and can cost a lot to repair)!
Congratulations! It looks like you just got yourself a Crossland CC1. We are excited for you (and maybe even a little jealous!)
The Crossland CC1 is an excellent choice for the home barista. It features a PID system that is built right into the interface. This is a feature you won’t find on any other machine with this price point. One of the biggest complaints espresso enthusiasts have about other machines at this level is the temperature variance. But you won’t need to worry, since you have this PID to keep your temperature under control!
Once you get your CC1 out of the box, all you need to do is program your PID and then brew away! In the Morning Maintenance video below, Gail will go over how to program your PID’s brew temp, pre-infusion time, wait time and brew time. It is an easy process to master, and can result in some delicious espresso!
Next, you want to backflush your machine. When you backflush, you are forcing a cleaning solution up into the brew screen and back down the solenoid valve. Coffee is oily stuff! Using a product like Cafiza will help break down those oils, which can cause clogs if left uncleaned.
Finally, give your machine a wipe down. When espresso shots are being pulled, or milk is being frothed, things can get a bit messy! Keeping the exterior clean is just the right thing to do
Today on Morning Maintenance, Gail takes a look at the Rocket Espresso lineup. Each of the machines by Rocket Espresso should be cared for in the same manner. So whether you have an R58 or a Premium Plus model, it is best to follow the following general maintenance tips!
As you can see, a lot of the maintenance is easy to do. All it takes is a little up keep day by day in order to avoid many issues. And remember, its never too late to start good machine care!
Have you subscribed to our YouTube channel yet? You can do so by clicking here. By subscribing you will continue to get all of these informative videos!
Back with another episode of Ask Andrew! This time we decided to ask Andrew his thoughts on the design and use of a PID on an espresso machine.
We all know that Rocket Espresso takes a lot of care when it comes to the design of their machines, both in their aesthetics and functionality! So we were sure he would have some thoughts around the PID design.
What’s a PID controller you ask? A PID, which stands for proportional-integral-derivative, is a device that is constantly reading the temperature of the boiler (or wherever a thermometer is placed). It continues to calculate and adjust the boilers heating element so that when you brew you can set and be confident that you are brewing at a specific temperature.
Watch the video below to learn more about the PID design and it’s part in the design of a Rocket Espresso machine!
We are always say, the cleaner you keep you espresso machine the longer it will last. And we will continue to say so until the end of time. But sometimes cleaning your machine improperly can cause more damage than just leaving it dirty! Who woulda thought?
Case in point, using Grindz in a superautomatic espresso machine. Running Grindz Cleaner through your burr grinder every few weeks will work wonders in terms of keeping your grinder clean and keeping your coffee tasting fresh. It also happens to be all-natural, gluten free and completely food safe. But this is only useful on a stand alone grinder!
If used in a superautomatic, the Grindz will go into the brew unit and expand due to the brewing water. This expansion is really bad for the inside of your superautomatic, and will cause damage.