We’ve all had a few rough mornings where we’re not sure where the floor and ceiling are in relationship to each other, so it’s no surprise that a few of us have had a tragedy occur: Accidentally pouring water into the bean hopper/grinder instead of the reservoir on our superautomatic espresso machine.
If this happens to you, the most important thing is DO NOT USE THE MACHINE. There is nothing that you can do to fix this because the grinder needs to be taken apart and cleaned as soon as possible to prevent it from seizing up. In this video, Gail shows us what happens when water gets into contact with the grinder and gives us advice on what to do — you know, after we’ve run around screaming in panic.
Over on our new resource website, Brown Bean, we have been working hard on putting up editorial reviews of all kinds of espresso machines. We’ll be eventually expanding the reviews to include other kinds of equipment — grinders, accessories, even coffee — but a big part of us being able to provide a full picture of a machine’s performance is to balance our editorial opinion with user reviews like yours.
If you have a Rancilio Silvia, we’d love it if you could take the time to fill out a review on Brown Bean. You’ll have the opportunity to share your experiences, talk about the pros and cons of the machine and indicate whether or not you recommend it.
We currently have a couple dozen machines listed and reviewed up there, so if you don’t have a Silvia and would like to review your machine, check them out to see if there’s a listing. We’re always adding to it, but if your machine isn’t listed, please email us with the make and model and we’ll promptly list and review it if possible, then let you know when it’s ready for your feedback.
Looking forward to learning more about your thoughts on your equipment!
A great value for anyone looking to get into a superautomatic espresso machine, the Incanto Rondo combines ease of functionality with a straightforward interface. In this video, Gail talks about its features, describes how our repair center refurbishes them and makes us a latte.
Possibly our favorite one-touch cappuccino superautomatic espresso machine, the Z5 combines tons of programmability with near-perfect automatically frothed milk. Gail shows us how this little baby works, talks about its features and functionality and makes us a cappuccino.
Love the convenience of a one-touch? DeLonghi’s Gran Dama has some great features, including its removable automatic frothing pitcher that you can throw back into the fridge when you’re finished. Gail shows us how it works and makes us a latte.
For a fairly simple superautomatic with some programmability and without the pricetag involved with a one-touch, Jura’s J5 is a great choice. Watch Gail as she walks us through the J5’s features and functionality.
The September issue of Seattle Coffee Gear’s monthly newsletter has hit the bricks! In this month’s issue, we have a delicious Buttercream Cappuccino recipe, a directory of our most recent videos, some tips on using oily beans in your superautomatic and a few new product features. Plus, a coupon code for 10% off $99 or more during the month of September. Check it out!
We often get calls from customers who have pushed the button for their espresso in the morning, but nothing comes out. They can hear the grinder working, they can hear it clicking and acting like it’s going to make espresso, but no go. Watch Gail as she gives some tips how to troubleshoot this issue before you call someone to repair your machine.
We’re really thrilled to have just inked a partnership with the US arm of Jura Capresso, which will allow us to begin selling refurbished models! Jura has excellent service and support, but runs their warranty and repair in-house, so we have never had the opportunity to take in Juras as trade-ins and then refurbish them for resale. And, honestly, these machines are so well built and perform so fantastically that we rarely, if ever, even get an offer!
Although we aren’t refurbishing these ourselves, they are given a complete once-over by the Jura factory and come with a 1 year manufacturer warranty. The pricing is really awesome, too, so if you’ve been considering a Jura for awhile but haven’t been able to get comfortable with the pricing, now might be the perfect opportunity to get into one of these machines.
Juras are our favorite superautomatics on the market and we highly recommend them!