OK — we’re not naked, but the machine is! We have had folks ask us often how a superautomatic achieves its espresso extraction glory, so we removed the casing from a Saeco Incanto Classic, bypassed all the sensors and ran a couple shots through so you could see it in action.
A style of thermostat often used in espresso machines is an analog bi-metal thermostat that measures the temperature on the outside of the boiler. This utilizes two different types of metal that react to different temperatures to regulate whether or not the boiler needs to kick on and heat up or kick off and cool down.
We asked Gail to take one apart and show us how it works, so she did! If you’ve ever wondered what accounts for the variable boiler temperatures, here is your answer.
We’re now both a regional warranty repair center (for DeLonghi superautomatics) and certified for out-of-warranty repairs on superautomatics, semi-automatics and coffee makers. While we doubt anyone will be bringing in their $50 drip maker for repair (given the average parts/labor would be around $50), we’re really excited to have easy access to parts so that we can help folks get a little longer life out of their machines.
If you own a DeLonghi superautomatic that is still under warranty, you would continue to contact them directly for warranty support; they will direct you to our repair center if we’re the regionally closest option available. If your machine is outside of warranty and it needs repair, however, feel free to contact us and we can setup a Repair Authorization number for you to send it in to the repair center for a free diagnosis and estimate.
Mineral content in your water will play a part in the coffee that you make and your machine’s longevity. In this video, Gail talks to us about a few different filters and softeners available for espresso machines, as well as explaining how a filter and softener differ.
For a long time, we had what most people would consider an unnatural love for the Jura Impressa Z5. It was so sleek, so flexible — and it did everything we asked it to. Who wouldn’t love that?
But an appreciation rooted in gadgetgeek love is always at risk of being supplanted, and the Saeco Xelsis is definitely wooing us. Watch Gail take us through the features of both of these machines and demonstrate their one-touch cappuccino functionality.
Yeah — it’s still a tough call. You can get a deeper understanding by watching the complete individual reviews of the Xelsis and the Jura Impressa Z5.
Creating a silky microfoam can be a challenging enterprise: Even with the higher end prosumer machines we sell, it is arguably the most difficult skill to learn and sometimes takes more practice (and patience!) than folks expect from the outset.
The technique involves infusing the right amount of air and steam at the right pace to ‘stretch’ the milk, ultimately resulting in that wet paint texture that can be used in latte art, if you’ve got the skillz. You rest the tip of the steam wand on the surface of the milk and ‘ride’ it as the milk is slowly expanding with tiny air bubbles and coming up to temperature via the machine’s steam. You’ve got to keep a steady roll going, the bubbles to a minimum and eventually you’ll submerge the wand completely once you’ve achieved the amount of foam you want and need to simply bring it up to temperature.
Saeco’s newest one-touch superautomatic, the Xelsis, is just about to hit the market in the US and we were able to get a prototype in the store to play around with it! These little ladies are available for pre-order on the Seattle Coffee Gear site and they’ll be shipping in early May.
Watch Gail take us through the basic features and show us how to make a one-touch cappuccino:
Arguably one of the best features of this one-touch is that, unlike the other one-touch models available from Saeco or Jura, the Xelsis also comes equipped with a powerful traditional steam wand. This is excellent flexibility if you have multiple coffee drinkers and one of them likes their milk extra hot because the automatic frothing will still make the milk at around the standard 165F. Watch as Gail shows us how the steam wand works:
If you’re anything like us, you probably used your gear’s user manual for one of three things:
To ineffectively swat at flies, yet one day you accidentally killed one and couldn’t bear to keep the gut-stained book around.
To prop up the uneven handmade bookshelf lovingly made by a friend/parent/spouse/sibling/child that never sits right on the wood floor.
To start a fire in the fireplace to enjoy while sipping on a delicious glass of chai spiced wine. (Guilty!)
Or, maybe you just recycled it by accident. Whatever the case, the fact of the matter is that now you have no wisdom to guide you. We created our manufacturer manual repository over at Brown Bean to connect you with the source code. We have manuals for a lot of models both current and historical, so if you’re looking for tips on how to perform maintenance or need to find out what that error code means, check ‘em out.
Don’t see your model there? Leave a comment here and we’ll see if we can’t track it down and add it to the repository.
Have a Saeco superautomatic with the Saeco Brewing System (SBS) functionality? If so, this tip is for you!
We occasionally have customers calling with the following issue: They haven’t used the machine for awhile and now, when they try to use it, it’s grinding and tamping and everything but it’s either not brewing at all or giving an error. The cause? Well, if you let the machine sit unused for a few days, the coffee can dry in the SBS system, harden and clog it with a little coffee plug. This could even happen as quickly as overnight if you use dark roasted/oily beans in the grinder or if you use pre-ground flavored coffees (that sometimes have sugar in them) in your bi-pass doser.
How to resolve? Simple: Start brewing a shot and twist the SBS knob back and forth repeatedly. This combination of actions should break the hardened coffee free and coffee should start to flow.
The newest superautomatic available in the US by Swiss manufacturer Jura Capresso, the Impressa C5 is economical, straight forward and has more programming options available than models available from the Ena series — although it’s right around the same price. It also has side access for the water and coffee beans, plus a heated metal cup warmer up top.