Category Archives: Saeco

Crew Review: Starbucks Sirena

We had a customer contact us over at Brown Bean, looking for some help with her newly purchased Starbucks Sirena. Well, since we can’t sell these fine ladies, we asked her if she’d bring it in so we could play around with it — and then we’d be able to help her!

Witness our first crew review video of a machine that we do not (and cannot!) carry. These machines were manufactured for Starbucks by Saeco, so we often see them in for a couple of issues during their warranty period. Watch as Gail discusses the machines features, talks about a couple of it’s easily fixed manufacturing defects and demonstrates making a latte.

New! Rechargeable In-Tank Water Softener

Looking to soften your water a bit without completely removing the mineral content? Try out one of these in-take resin water softeners. Not only are they rechargeable, so they’ll last basically forever, but they easily fit on any machine that uses an intake tube to pull water from the reservoir into the machine — such as the Rancilio Silvia, any of the Quick Mill machines or the Saeco Aroma.

It’s not super sophisticated, but it will reduce the hardness of your water and, in turn, how fast it takes scale to build up in your boiler and related waterworks. You can recharge it by putting it in a glass with water with a few tablespoons of non-iodized and additive-free salt (like kosher) and let it hang out once a week.

Comparing Mid-Range Superautomatic Espresso Machines

If you’re in the market for a machine that kind of does it all, choosing which one is right for you can be a little bit tricky. We asked Gail to walk us through the superautomatics priced in the $899 – $1199 price range and in this video she discusses their features, similarities, pros and cons.

Make a Great Shot AND Maintain Your Boiler

The Rancilio Silvia often gets a bad rap out in the world because a lot of people consider it to be finicky or temperamental. One of the biggest issues it has is its temperature inconsistency, but this is something that all single boiler espresso machines suffer from — including the Ascaso Dream and even the high end Quick Mill Alexia, will all have some temperature issues simply because you’re pulling water for two different processes from the same boiler.

Additionally, you have to be cognizant of the fact that these single boilers don’t have automatic boiler refills and you need to make sure you’re keeping the boiler full of water in order to maintain its health. If you’re not keeping it full, it will slowly burn out the heating element and you’ll have a costly repair on your hands. One sign that you’re not keeping enough water in the boiler is that you might be having steaming issues — it’s not steaming powerfully enough, or it starts out fine and then peters off, or it’s just not getting hot enough.

In this video, Gail talks to us about temperature surfing, demonstrates it on a Saeco Aroma and describes what can happen if you don’t do this each time you make yourself a latte on your single boiler espresso machine.

Ask the Experts: Oops! I Poured Water into the Bean Hopper – What do I do?

We’ve all had a few rough mornings where we’re not sure where the floor and ceiling are in relationship to each other, so it’s no surprise that a few of us have had a tragedy occur: Accidentally pouring water into the bean hopper/grinder instead of the reservoir on our superautomatic espresso machine.

If this happens to you, the most important thing is DO NOT USE THE MACHINE. There is nothing that you can do to fix this because the grinder needs to be taken apart and cleaned as soon as possible to prevent it from seizing up. In this video, Gail shows us what happens when water gets into contact with the grinder and gives us advice on what to do — you know, after we’ve run around screaming in panic.

Call for Reviews: Rancilio Silvia

Over on our new resource website, Brown Bean, we have been working hard on putting up editorial reviews of all kinds of espresso machines. We’ll be eventually expanding the reviews to include other kinds of equipment — grinders, accessories, even coffee — but a big part of us being able to provide a full picture of a machine’s performance is to balance our editorial opinion with user reviews like yours.

If you have a Rancilio Silvia, we’d love it if you could take the time to fill out a review on Brown Bean. You’ll have the opportunity to share your experiences, talk about the pros and cons of the machine and indicate whether or not you recommend it.

We currently have a couple dozen machines listed and reviewed up there, so if you don’t have a Silvia and would like to review your machine, check them out to see if there’s a listing. We’re always adding to it, but if your machine isn’t listed, please email us with the make and model and we’ll promptly list and review it if possible, then let you know when it’s ready for your feedback.

Looking forward to learning more about your thoughts on your equipment!

Crew Review: Saeco Incanto Rondo Superauto – Refurbished

A great value for anyone looking to get into a superautomatic espresso machine, the Incanto Rondo combines ease of functionality with a straightforward interface. In this video, Gail talks about its features, describes how our repair center refurbishes them and makes us a latte.

Under Pressure

Espresso machines often list 15 – 17 BAR pumps in their technical specifications, but the general rule of thumb for most espresso extraction is for 9 BARs of pressure. In this video, Gail talks to us about this pressure differential, what you’re looking for and talks a bit about the new world of pressure profiling in commercial/professional espresso.

Ask the Experts: Why Won’t my Superautomatic Make Espresso?

We often get calls from customers who have pushed the button for their espresso in the morning, but nothing comes out. They can hear the grinder working, they can hear it clicking and acting like it’s going to make espresso, but no go. Watch Gail as she gives some tips how to troubleshoot this issue before you call someone to repair your machine.

Brew Tip: Dialing in Your Grinder

If you’ve just picked up a new grinder or an espresso machine/grinder package and you’re wondering how to get it setup for that perfect shot extraction, check out this video. Gail shows us how to calibrate a grinder with an espresso machine and discusses tips for determining the extraction level and tweaking your puck.