Category Archives: Q&A

Seattle Coffee Gear Rewards: Get Rewarded For Drinking Coffee!

Program Review

The Seattle Coffee Gear Rewards program is designed to reward coffee lovers like you with, you know, more coffee. Once you create an account, the savings are automatically stored in your SCG Rewards. We made it easy to see how much you’ll make by including the points earned under eligible products on the website. Rewards are earned with each purchase on eligible products after all the discounts (coupons, store credit, rewards, gift cards) and other deductions are applied.

We’re pretty open here at Seattle Coffee Gear, but you already knew that from our videos and blog. As with any Rewards Program, we have rules to keep it fair and keep all the caffeinated goodness flowing.

Earn

  • You can earn and redeem points with each purchase
  • See estimated points that will be earned on product purchases before buying
  • Points are earned on the total purchase after discounts and deductions

Redeem

  • Easily redeem points at checkout for maximum savings
  • Points will expire after 365 days from the date of earning
  • Gift cards expire after 90 days from issued date

Point System

The minimum value of rewards points before a gift card is issued is currently 250 points or a $5 balance. Once you reach the minimum—that’s an easy feat to achieve in the 365 days—you can use your rewards to purchase all the caffeinated goodness you desire. If you’re wondering what 250 points look like in products, that’s about two months worth of coffee and some cleaning supplies—coffee friends, descale those machines for the freshest coffee! We swear by our (more than) gently used office Technivorm that when we clean it, the coffee’s just oh-so-good.

After 35 days, recent purchase points will go into your Rewards stash until $5 is reached. Ready points will be sent as a digital gift card to your email in increments of five. On orders that exceed the minimum $5 value, you’ll be issued one gift card with your balance, but in increments of five. For example, a rewards balance of $54.50 will send a gift card with a $50 value. The remaining $4.50 will remain in your Rewards until the minimum $5 balance or 250 points is met.

Can points expire?

Points currently expire 365 days after the date they are earned. Issued gift cards expire 90 days after they are sent to you. We recommend saving support@seattlecoffeegear.com to your address book to ensure your gift cards are received in your inbox.

Sign Up

To start earning SCG Rewards, sign up for an account. Yep, that’s it! Once you sign up, Reward Points will automatically accrue with each purchase whether you’re in store or online—make sure you’re logged in to earn those points, though!

Or, on the off chance you don’t wish to participate in SCG Rewards, you can opt-out at the time you sign up for an account or contact our support time.

We’re all treats and no tricks here—we’ve included everything we think  you’ll need to know to take advantage of the sweet savings. However, if you’re so inclined, you can read up on it even more here. We want to honor our fellow coffee fiends by creating a rewards system that helps you save in the long run and satisfy that caffeine craving.

How To Guide: Ask a Question

Ask a Question

You’ve probably spent hours reading through product reviews and prolonged stories just to discover the question you’re looking for wasn’t there. Enter: Ask a Question—our way of saying, “Hey, we know you’ve got burning questions best answered before you’ve made a purchase.” Ask a Question is an interactive community of machine owners and product experts answering questions using their real experience. If it goes unanswered, our Crew steps in with the best response—we’re coffee machine owners, too!

Where To Find It

Under every product, we’ve included the “Ask a Question” tab. Click on the tab and you’ll see all the questions and answers. To ask and answer questions, you can be anonymous or log in to your account.

How This Works

  1. Type in your question. If there are matching questions in our Q&A database, we’ll show them immediately.
  2. If there aren’t any, submit a new question. You’ll get fast answers from customers who really own the item(s) and from our product experts. (About half the time you’ll get an answer in under two hours, depending on your question and the item you are asking about…)

Done! Now you can save time searching through the internet. If you need a place to start thinking of questions you’d want to ask, we’ve got you covered.

Good Topics To Ask About

  • Which items will best meet your needs
  • What customers who own an item think of it
  • How to use, fix or take care of an item
  • Product information
  • General advice related to the types of products we sell
Screen Shot 2016-05-09 at 4.15.53 PM
Here’s a customer’s answer to a question on the Saeco Xelsis Evo.


Share Your Experience

As a proud new owner of a coffee maker, you’re in the know. Make suggestions for newbies or share your early morning coffee routine. It’s your time to shine and show you’ve got this—remember the pure satisfaction of knowing the answer in class and impressing all the kids and teacher. Yeah, it’s something like that.

Now, you owners might be wondering how you’ll know there’s a new question to be answered. We’ll shoot you an email and let you know when there’s a new one. Or you can take a look under the Ask a Question tab and see if there’s anything you can answer. If you don’t know and you’re thinking you got to know too, just click on the “I Have This Question Too,” to let owners know. Our Crew can take on unanswered questions or provide other suggestions we know.

That’s all there is to it! Check out how many questions and answers you or others have entered by clicking on their name. You might be surprised at how much you know—any excuse to call Mom and brag, right?

 

Ask Gail: Adjusting Your Grind Based On Roast Level

On this episode of Ask Gail, we were asked if you need to adjust your grinder setting based on the roast level? The short answer is: Yes!

Watch the short and sweet video on how different variables (sounds like high school science class) affect the grind of your beans and, ultimately, the taste of your coffee.

Have some burning questions for Gail? Leave us a comment on YouTube!

Tips & Tricks

You’ve probably been advised not to put dark roasts into your superautomatic. If this is news to you, stop putting those oily, dark roasts into your superautomatic! You’ll just clog it up and get frustrated when the machine stops making caffeinated goodness.

Ask Gail: Understanding The Technivorm Models

The Technivorm coffee brewer. It’s one of the best home coffee brewing machines out there. But finding the right one for you can be a little difficult. With so many models which one do you choose?technivorm

The Technivorm coffee lineup can be demystified with a little knowledge (and a helpful chart!) The first thing you want to do is decide which style of carafe you want. The Technivorm models come in either a glass carafe or a thermal carafe. Are you someone who finishes a pot of coffee before it is even done brewing? If so, you may want to go for the glass carafe (we use a glass carafe in our breakroom!) Or maybe you are one who likes to leisurely sip your cup o’ joe, in which case the thermal carafe will keep that pot of coffee hot till the last sip.

The next decision that must be made is if you want an auto stop machine or a manual stop machine. The auto stop is great if you always brew full pots. The manual stop machine give you the ability to brew a half pot, but you will need to remember to flip the switch open or closed, otherwise the brew basket can overflow causing a mess. Trust us, we’ve made that mess several times before.

Once you have those decisions made, the right Technivorm  for you will be clear. Check out the full Ask Gail video below to see the helpful chart!

 

 

Ask Gail: Coffee Cans vs. Coffee Bags

The question was asked, why are some coffees bagged in cans while other coffees are bagged in, well, bags? A great example of this can be found in Lavazza’s product line. The Qualita Oro Espresso comes in a can while the Top Class Espresso comes in a bag, and this goes on and on. So what is the real reason for the different packaging, coffee cans and coffee bags?coffee can

Naturally, we had to Ask Gail. She looked into this for us and came up with her own hypothesis. And it really came down to two things:

Cost and availability of equipment.

For a local roaster, packaging his or her roasted coffee in a can just isn’t  feasible. The equipment and space to store said equipment would simply cost too much. So why then do we see cans of coffee on the shelves? It turns out the raw cost of a can is cheaper than the raw cost of bag. So for a roaster at a large enough scale it would make business sense to package some coffees in a can.

Be sure to watch the full video below! Do you have a question for Gail? Ask her in the comment section on Youtube! And while you are there, subscribe to our channel :)

 

Ask Gail: Technivorm Internals

This week Gail answers a question from the comment section! One of our loyal watchers wanted to know what the “white flappy thing” on the Technivorm was. technivorm

To be honest, we weren’t sure! So naturally we took one apart to find out! Watch as Gail and Miranda figure out what that “white flappy thing” is before admiring the beautiful internals of the Technivorm Moccamaster.

Do you have a question you want Gail to answer? Leave it in the comment section below the video on YouTube!

 

SCG In Portland: Dialing In A Grinder

Dialing In A GrinderWhen pulling espresso there are 4 things that should be on the front of your mind. The beans, the grind, the tamp and the timing. We are going to focus on the grind right now because it can be one of the more difficult things to really nail. Your grind consistency is going to effected by the bean you are using, how fresh that bean is, the humidly in the room, heck, even your mood! So dialing in your grinder so you can pull your shot in the appropriate amount of time is essential!

Let me start out with a word of warning: dialing in a grinder will use up a lot of coffee, especially if your machine is new. So be prepared to grind up to a pound of coffee!

The trick to dialing in a grinder is keeping all your other variables consistent. So your dose, grind distribution and tamp pressure should be exactly the same every time. That way you know that it is just the texture of the grind that is affecting your timing.

Speaking on timing, this is how you will know which direction to adjust your grinder. The goal is to pull a double shot of two ounces in 25-30 seconds. If your shot reaches two ounces in, say, 15 seconds then you know your grind is way too course. A finer grind will slow your extraction time. On the other end, if it takes 35 seconds to reach that two ounce mark, your espresso will be over extracted. Adjusting the grinder to be more course will fix this.

Remember, when adjusting your grinder you should be making small adjustments. Sometimes one step is all it will take! Also be sure to grind at least a double portafilter worth of beans after each adjustment and throw that out. Otherwise you will have grounds from the previous setting muddling up your shot.

Watch the video below for the in depth tutorial on how to dial in a coffee grinder. And while you are at it, subscribe to our YouTube channel!

 

 

 

Breville Oracle Advanced Menu

If you are anything like us, and let’s face it you most likely are, you probably like to tweak every setting on your espresso machine! From the steam temperature to adjusting the clock, getting your machine dialed in to you is first on your list when you unpack your new espresso machine. So when you opened your Breville and saw the Oracle Advanced Menu, you were jumping for joy!Oracle Advanced Menu

But wait! Tweaking settings just for the sake of tweaking settings is not always the best course of action. Trust me when I say, you can easily adjust a setting that will put your machine on the fritz and have you calling our Customer Service department in tears. And while on occasion it may feel nice to chat to our wonderful customer service team with a tissue in hand, it’s best to avoid the situation altogether. How you ask? With knowledge!

The Oracle Advanced Menu is just that, an advanced menu. It won’t need to be adjusted regularly, some settings may not ever need to be touched. But knowing what each menu option controls is great way to know what to adjust when the time comes!

We had the pleasure of spending the afternoon with Phil McKnight from Breville and thought he would be the best person to ask when it comes to the Oracle Advanced Menu. So we did!

Watch the in depth tutorial of the Oracle Advanced Menu below and be sure to subscribe to our YouTube channel by clicking here.

Ask Gail: How To Make A Latte

How to make a latteYou ask. Gail delivers. Simple as that.

We here at Seattle Coffee Gear get asked all the time by customers, potential customers, family,  friends and even people waiting for us to leave work. Ok maybe not the last one, except that one guy. Anyways…the question we get asked all the time is how to make a latte. And not just any latte, the perfect latte.

So we asked Gail if she wouldn’t mind giving us a tutorial. And you know what she said? NO! But to her credit, she said she would find someone who could. Fair enough Gail. And like I said earlier, she delivered. Gail was able to track down and convince a local barista who has competed in several international barista competitions  to come to our offices and show us how to make a latte. And not just any latte, a perfect latte.

We met Sean, our very kind barista,  and gave him the best equipment we could get our hands on: the La Marzocco GS/3, the Rancillio Rocky grinder, a frothing pitcher and a tamper. Everything you could need. We asked for the best latte he could make, and he showed us every step of the way.

Be sure to watch the video below if you want to be able to make a perfect latte every time. We all learned a lot from our time with Sean and hope you do too! Be sure to subscribe to our YouTube channel as well for new videos all the time!

 

Meet the Roaster: Zoka Coffee Roasters

Zoka Coffee RoastersFounded in 1997, Zoka Coffee Roasters began with a small roaster in their now flagship café in the Tangletown neighborhood near Greenlake. Owner Jeff Babcock started Zoka because he wanted to create company whose purpose wasn’t about becoming a giant corporation, but whose goal was to create incredibly quality-oriented coffee. Jeff says, “We really wanted to focus on the quality of the coffee – because I knew it existed and I wanted to get there. I wanted to make a spectacular cup of coffee and I also wanted to make a great latte.” Jeff adds:

Just about every coffee company in the world says ‘we have the best coffee in the world’ but there is a lot to that, and if you really do have spectacular coffee, you have to go to the farm, you have to find it, you have to really know how to roast it right after you have found it, and then your presentation in your store as to prepare it right, and your baristas have to be very quality oriented and very customer friendly. So having all of those elements correct is the journey. And I guess you never quite get there, but we’re getting a lot closer.

In addition to continuing to learn about coffee, part of this journey has been becoming heavily involved in both the local and coffee community. In 2003 Jeff was invited to judge his first Alliance for Coffee Excellence Cup of Excellence (COE) competition, and has continued to judge them ever since. Likewise, Zoka consistently turns out fabulous baristas, and several of them have won barista championships. Finally, as Jeff mentioned previously, being on the ground and getting to know the people who grow, harvest and perfect the coffee Zoka roasts is a very important aspect to creating a spectacular cup of coffee. As such, Jeff makes frequent trips to origin to connect with coffee farmer around the world.

These reasons and more are why Zoka Coffee Roasters have become a much-adored favorite among coffee lovers over the years. In the last year Zoka was even named as one of America’s 15 Best Indie Coffee Shops by Fodor’s Travel, which is an impressive accomplishment. Here at SCG we’ve been fortune enough to work with Zoka quite a bit. Their talented crew members often stop by our stores for tastings and educational demos, so keep an eye on our calendar to make sure you catch the next one. We also were recently treated to tour of their roastery and got a chance to chat with their team. To learn more about Zoka Coffee Roasters and the wonderful small batch-roasted coffee they produce, check out our interview with Jeff Babcock himself.

Meet the Roaster: Zoka Coffee Roasters